customizer issues

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  mindythomas918 · Member · Feb 28, 2017 at 12:25 am

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  Hi, I’m trying to get to the customizer when I go to https://wordpress.com/customize/solutionsbusinessnetwork.net it says the customizing tools did not load correctly. I have tried it in different browsers but I get the same error. How do I fix it?

  The blog I need help with is: (visible only to logged in users)

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  staff-zinnia · Staff · Feb 28, 2017 at 3:22 pm

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  Hi –

  Does the issue continue if you try from a different internet connection? Like at work, school, or a coffee shop?

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  mindythomas918 · Member · Mar 1, 2017 at 2:38 am

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  i don’t know. My office is in my home so I really dont use different internet connection.

  Is there a different way of finding the css file in a wordpress file?

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  timethief · Member · Mar 1, 2017 at 2:46 am

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  solutionsbusinessnetwork.net is hosted by Interserver, not by WordPress.COM
  IP Address: 209.159.149.195
  Name Servers:
  ns2.meridiancs.com
  ns1.meridiancs.com

  That site is not on our WordPress.COM servers. You are posting to the wrong support forum.

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, support docs and support forums, and many people get confused about the two.

  The wordpress.ORG login link is here https://login.wordpress.org/ If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/

  This is wordpress.COM support. We provide support only for wordpress.COM hosted sites. Our support docs do not apply to
  (1) local installs of wordpress.ORG software on your own server or
  (2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM.

  Also, note that we do not provide Jetpack support https://jetpack.com/support/ for sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.

  Some Jetpack solutions are here http://jetpack.com/support/

  Others are in the Jetpack support forum at WordPress.org
  http://wordpress.org/support/plugin/jetpack

  However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

  WordPress.org support docs are at https://codex.wordpress.org/Main_Page
  See also https://apps.wordpress.org/support/ for app support.

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  staff-zinnia · Staff · Mar 1, 2017 at 3:11 pm

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  Have you recently disconnected your Jetpack connection? Or updated it? You need Jetpack to connect your self hosted site to the WordPress.com dashboard but it is not connected right now.