Customizer not working for weweks
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I am trying to customise my site using the customizer tool but it keeps saying try again and has for weeks. Please can you advise as I cant do anything.
The blog I need help with is: (visible only to logged in users)
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Why would you wait for weeks to ask for help?
Read all the tips here https://en.support.wordpress.com/browser-issues/
• Make sure you are running an up to date browser version found at http://browsehappy.com
• Make sure you have JavaScript and third party cookies enabled https://en.support.wordpress.com/third-party-cookies/#how-do-i-enable-third-party-cookies.
• Disable any adblocker browser add-ons.
• Try clearing your browser cache https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache
• Try using another browser.If you are not successful please post this specific info here:
(a) Exactly what kind of device you are using to connect to the internet and to WordPress.com.
(b) Exactly which browser (and version of it) you’re using by checking here if necessary http://supportdetails.com/Then type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
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1) I haven’t “waited weeks for help” I’ve spoken to customer services who can’t help hence posting on here so no need to be like that.
2) thanks for the advise that was all I wanted.
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If you have already contacted Staff then posting here won’t change whatever they told you.
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They told me to post on here and ask as they weren’t sure. I don’t understand why you are being so rude if you have nothing productive to say then why are you posting?
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re: Getting WordPress.com Support https://en.support.wordpress.com/help-support-options/ I have spent 11 years voluntarily answering support questions here and I’m sorry you interpreted my response in a negative way. I was not being rude at all. I was attempting to assist you (1) by pointing out that if the customizer does not work for you then you have a browser related issue and (2) how to deal with browser related issues.
2) thanks for the advise that was all I wanted.
You’re welcome.
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@justmekellymarie sorry for the trouble. Were you talking to our staff before? It looks like this is your first interaction with us on this account.
So I double checked your account; your customizer is loading up alright from this end. Can you tell me what browser you’re using? (IE, Chrome, Safari, etc.) or whether you are using one of our mobile or desktop apps?
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