Customizing crash: Error establishing a database connection

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  gazolinas · Member · Apr 22, 2017 at 6:55 pm

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  While trying to use the customize function instead of your website you get a message : ‘Error establishing a database connection’ in a big font.

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  geoffreyshilling · Member · Apr 23, 2017 at 8:47 am

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  Aloha gazolinas, Can you please verify your website address? It sounds like you may be working with a self-hosted WordPress.org site instead of the WordPress.com-hosted version supported here.

  Learn more about the differences between WordPress.com and WordPress.org:
  https://en.support.wordpress.com/com-vs-org/

  If that is the case, I would recommend searching on the WordPress.org support forums for similar issues. If you cannot find anything that works, you can start your own thread. The forums are completely separate from each other, so you will need to register an account there if you haven’t done so already.