Customizing menu

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  protegetrading · Member · May 12, 2017 at 7:12 am

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  Hi am having an issue with my site. I am using travelify theme for my blog and want to upload videos but I have realized I need to add a button on my menu for visitors to be able to click and view them.

  I have been trying to customize it through WordPress ‘My Site (s)’, then to personalize, then click customize but then the system navigates to my blog host’s site page reading 403 error: Forbidden.

  They have looked into it but say their end is fine I need to contact WordPress for assistance.

  Much appreciated!

  Jackie.

  The blog I need help with is: (visible only to logged in users)

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  otpidusprime · Member · May 12, 2017 at 9:30 am

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  Hello Jackie,
  http://holidayinparadiseblog.com/ is not hosted on WordPress.COM. It hosted at HostGator and is using the WordPress.ORG software package.

  You have posted your issue in the wrong forum. This forum only supports the sites hosted on WordPress.COM and not elsewhere.

  Both(WordPress.COM and WordPress.ORG) are different products. You can find out the differences between them here: https://en.support.wordpress.com/com-vs-org/

  To get help, please post your question on the WordPress.ORG support forum: https://wordpress.org/support/

  We are really sorry that we cannot help even tough we want to. Hope you issue gets resolved ASAP.

  Thanks!