Customizing problem

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  thebeautynthegeek · Member · Feb 18, 2013 at 10:27 am

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  our customize is just loading and loading but nothing shows up, also in page showing should be thebeautynthegeek not thebeautythegeek. looking forward on your rapid answer. thank you

  The blog I need help with is: (visible only to logged in users)

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  justjennifer · Member · Feb 19, 2013 at 8:28 am

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  I’ve flagged this for Staff assistance. Please be patient while they get back to you and, if you haven’t, you may also want to subscribe to this thread from the “Subscribe to Topic” link in the sidebar. That way when there is a new reply you’ll receive notification by email.

  Threads tagged for Staff assistance are usually dealt with on the basis of oldest in the queue first so don’t bump this thread with a new reply, as this pushes your request down in the queue.

  Also, please only post once on the same topic. Thanks.

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  justpi · Member · Feb 19, 2013 at 2:05 pm

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  You don’t really need the “Customize” tool: all the options it offers are also available via the dashboard sidebar. You can set a header image in Appearance > Header, set a static front page in Settings > Reading, etc.

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  justjennifer · Member · Feb 19, 2013 at 3:34 pm

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  @justpi- If it wasn’t clear from my reply, I flagged this thread for staff help due to the website address problem.

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  justpi · Member · Feb 19, 2013 at 4:02 pm

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  Thanks Jen. No, nothing unclear: my reply didn’t run counter to yours, it just explained the way around the other problem.

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  staff-blorbo · Staff · Feb 25, 2013 at 6:07 pm

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  I don’t see any Custom Design upgrades under your account, and http://thebeautythegeek.wordpress.com/ appears to be the only two of the blogs which exist.

  What is the URL of the blog you’re referring to?

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  justpi · Member · Feb 26, 2013 at 4:50 am

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  @James: Like several other users, OP isn’t complaining about the Custom Design upgrade, OP is complaining about the Customize option in Appearance > Themes.

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  staff-blorbo · Staff · Feb 26, 2013 at 8:13 am

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  Ah, ok, I didn’t get that from “our customize is just loading and loading but nothing shows up,” sorry.

  If that’s the case, first please make sure that your browser is up to date by visiting http://www.whatbrowser.org/

  If it is not, please try updating your browser or switching to a different browser.

  If it is, please do these four things:

  1. Try clearing your browser’s cache and cookies: http://en.support.wordpress.com/browser-issues/

  2. Make sure that you have third-party cookies enabled: http://en.support.wordpress.com/third-party-cookies/

  3. Try with all browser extensions or add-ons temporarily disabled.

  4. Try enabling HTTPS: http://en.support.wordpress.com/https/

  Please let us know how each step goes for you, and which browser (and version of) you’re using if you’re still having trouble.