customizing purchased theme

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  caseyraedesigns · Member · Aug 20, 2018 at 5:17 pm

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  Hello! I purchased the LZ Interior Décor theme and have it installed. However, when I attempt to customize it, WP is asking me to log in and then is saying there is no user at my email address. Help :)

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Aug 20, 2018 at 6:38 pm

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  This site http://ontheeveoffreedom.wordpress.com/ hosted by WordPress.COM is wearing the Lovecraft theme https://wordpress.com/theme/lovecraft

  What is the exact URL of the site you refer to?

  Blogger installed plugins and third party or custom themes cannot be used on WordPress.COM hosted sites unless you have a Business Plan.
  https://en.support.wordpress.com/business-plan/

  Blogger installed plugins

  Plugins

  
  Uploading Custom Themes or Third Party Themes
  http://en.support.wordpress.com/themes/adding-new-themes/

  Otherwise, you can use these themes https://wordpress.com/themes/

  We have 4 different plans: free, personal, premium and business. All hosting is free regardless of which plan you choose. You can view all WordPress.com plan features here https://wordpress.com/pricing/

  If you do not wish to purchase a Business plan see also: moving to self-hosted WordPress http://move.wordpress.com

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  timethief · Member · Aug 20, 2018 at 6:42 pm

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  This site http://caseyraedesigns.com/ is a WordPress.ORG software install
  Hosting provider: CyrusOne
  Name Servers:
  ns2.bluehost.com
  ns1.bluehost.com

  We provide support only for sites hosted on WordPress.COM servers. You are posting to the wrong support forum to get help with that site. Know that WordPress.COM and WordPress.ORG are completely separate and you can read the differences here http://en.support.wordpress.com/com-vs-org/

  Contact your web host for hosting issues. For software issues post to the WordPress.ORG support forums.

  The wordpress.ORG support forum is at http://wordpress.org/support.
  The wordpress.ORG login link is here https://login.wordpress.org/
  If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/
  WordPress.org support docs are at https://codex.wordpress.org/Main_Page
  See also https://apps.wordpress.org/support/ for app support.