Dashboard access

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  synergyrob · Member · Jun 21, 2020 at 8:22 am

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  I am having trouble getting in to the dashboard of my website. Can anyone help?

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  staff-mckluskey · Staff · Jun 22, 2020 at 10:52 am

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  Hi there!

  What’s the address of the site you’re trying to access?

  Please note that these forums are for WordPress.com hosted sites only. If your site is using the open-source WordPress.org software, we won’t be able to help you out and you’ll want to seek help at these forums:

  https://wordpress.org/support/forums/

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  synergyrob · Member · Jun 22, 2020 at 9:43 pm

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  http://www.synergychess.net

  I think that the email address I originally used has been deleted.

  Rob.

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  supernovia · Staff · Jun 22, 2020 at 9:53 pm

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  Hi Rob, this seems to be through HostPapa. An installation of the free WordPress software there is different from our services.

  And since your site is not here on our servers, we don’t have access to help you regain access. But I may be able to point you in the right direction.

  First contact your host to be sure you have backups and can access the hosting side of your site, then read all of these these instructions from WordPress.org to determine which method you want to use to regain access to your installation:
  https://wordpress.org/support/article/resetting-your-password/

  As long as you can log into your hosting account, you should be able to regain access. If you need more help, head to to the forums for self-hosted sites at https://wordpress.org/support