Dashboard access / account recovery

• 

  ljcharlton · Member · Nov 11, 2013 at 5:39 pm

  • Copy link
  • Add topic to favorites

  I created a blog on October 28th and accessed the back end regularly over the next 6 or 7 days. Now, when I attempt to manage the dashboard with my e-mail and password it seems I somehow lost access.

  I get:

  User ljcharlton Cannot Access the Dashboard Requested

  You are logged in as “ljcharlton” and do not have the necessary privileges to access the dashboard for “2014 PA Eagles Bowling Tournament”. If you are not “ljcharlton”, please log out, and log back in with your username. If you are “ljcharlton” and you need access, please ask an administrator of the site to invite you.

  Well, I am ljcharlton and I haven’t changed the e-mail I used to create the account — http://bowlpafoe.wordpress.com

  I submitted an account recovery request last Friday and have heard nothing back. I need access tonight for a meeting.

  I’ve tried everything suggested in these forums for similar issues in the past (clear caches, other browsers, etc.) all to no avail.

  Any help would be appreciated!

• 

  supportbot · Member · Nov 11, 2013 at 5:39 pm

  • Copy link

  You did not specify a blog address or reason for posting when you created this topic.

  This support forum is for blogs hosted at WordPress.com. If your question is about a self-hosted WordPress blog then you’ll find help at the WordPress.org forums.

  If you don’t understand the difference between WordPress.com and WordPress.org, you may find this information helpful.

  If you forgot to include a link to your blog, you can reply and include it below. It’ll help people to answer your question.

  This is an automated message.

• 

  timethief · Member · Nov 11, 2013 at 5:45 pm

  • Copy link

  Hi there,
  I’ll tag this thread for a Staff follow-up re: account recovery. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.

• 

  ljcharlton · Member · Nov 13, 2013 at 5:01 pm

  • Copy link

  Just a follow-up. It’s been >48 hours and I missed a Monday PM deadline. I’m now expected to give a daily update. Any info I can relay would be helpful. Thanks!!

• 

  eurello · Staff · Nov 18, 2013 at 5:56 pm

  • Copy link

  Hi Larry – The user account ‘ljcharlton’ isn’t a user on that blog. It appears you have a second WordPress.com account with a different username and email that owns that blog. If you log out as ‘ljcharlton’ and log back in with the other user account, you’ll be able to get in.

  Do you know the credentials for your second account? If not, let me know, and I’ll email you privately.