Dashboard and Site Disappeared

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  katieg624 · Member · Feb 13, 2019 at 8:28 pm

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  After trying to do the most recent update and a plugin update, we can’t login to our dashboard. It is giving us a HTTP 500 error that says server is unable to handle. How do I get the dashboard and site back?

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  arvindsinghu · Member · Feb 13, 2019 at 9:43 pm

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  Hey @katieg624,

  Your account is 5 hours old and maybe your site is using the self-hosted version of WordPress, and you need to seek help at the WordPress.org forums:

  https://wordpress.org/support/forums/

  These forums are for WordPress.com hosted sites only :)

  WordPress.com vs. WordPress.org

  Thanks !!!

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  katieg624 · Member · Feb 13, 2019 at 9:49 pm

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  Thank you – it’s not for the site associated with my account. It is a client I am working with and I couldn’t get their wordpress login to work.

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  arvindsinghu · Member · Feb 13, 2019 at 9:56 pm

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  Hey @katieg624,

  Can you share website URL hosted with WordPress.com?

  Thanks !!!

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  katieg624 · Member · Feb 13, 2019 at 10:10 pm

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  http://www.newcanaancares.org

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  arvindsinghu · Member · Feb 14, 2019 at 3:35 am

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  Hi @katieg624,

  Your site newcanaancares.org is using the self-hosted version of WordPress (Liquid Web) , and you need to seek help at the WordPress.org forums:

  https://wordpress.org/support/forums/

  These forums are for WordPress.com hosted sites only :)

  WordPress.com vs. WordPress.org

  Thanks !!!