dashboard and widgets problems

exiledjerseyite · Member · Nov 17, 2007 at 1:01 am
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I have two problems.

1) When I open my dashboard page, nothing below “Your Latest” and “What’s Up?” appears. The page skips to the WordPress logo and the Need Help box. I can’t see the updates or news.

2) When I try to edit my text widgets, I cannot save anything. I can’t click on any links. It’s like the links disappear, and the whole page is frozen, but it’s not my browser. I can click out of the page.

Support suggested that I post here. I use Firefox 2.0.0.9 (but the problems happen in IE also). I have a firewall, but I’ve had it for well over a month while the problems have only been within the last week or so. My blog’s URL is fantasie117.wordpress.com.

Thanks.
timethief · Member · Nov 17, 2007 at 1:11 am
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Thanks for giving all the correct details right up front. Support hours are closed for the weekend but staff are at work in the backend 24/7 and they do monitor these threads. Hopefully they will get to you very soon.
Best wishes :)
exiledjerseyite · Member · Nov 21, 2007 at 3:50 pm
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I have an update. I managed to save the changes to my text widgets by refreshing the page. The links came back, and everything looked fine.

I still have no dashboard, though. And I really don’t understand why.
ellaella · Member · Nov 21, 2007 at 4:24 pm
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Thanks for coming back with an update. I hopped over to your blog and I still have my blue bar there, so I don’t know if that info is any help to support. You might want to contact them again now that the widget issue is solved and the one remaining probably needs help from the back end.
thesacredpath · Member · Nov 21, 2007 at 4:43 pm
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@fantasie117
I would first suggest logging out, clearing your browser cache and cookies and then trying again. If that doesn’t work, then as ellaella says, contact support.

Support: Mon-Fri 9am-5pm Pacific time at http://wordpress.com/contact-support/ , or using the “support” button in the upper right of your dashboard.
majots · Member · Dec 1, 2007 at 12:50 am
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My widgets moved down the blog. I don’t understand why.
timethief · Member · Dec 1, 2007 at 12:52 am
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Usually when a sidebar falls it’s because we have uploaded an image that’s too large or we have copied and pasted text that is in a form and is too large to fit in the blogging space. We cannot help you at all though until you give us a link to your blog so we can see what’s going on.
timethief · Member · Dec 1, 2007 at 12:55 am
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If this is your blog http://majots.wordpress.com/ then using a firefox 2.10 and IE7 I can see that your sidebar is exactly where it ought to be.

Which browser and version of it are you using?
timethief · Member · Dec 1, 2007 at 12:57 am
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Also have you tried these?
(1) http://faq.wordpress.com/2006/09/06/force-refresh/

(2) The Cookie Dance
step 1. log out
step 2. clear your browser cookie
step 3. clear your browser cache/temporary internet files
step 4. close your browser
step 5. go back and test
majots · Member · Dec 1, 2007 at 1:25 am
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Thank you, there were 2 images too large. The sidebar came up. ;)
timethief · Member · Dec 1, 2007 at 1:57 am
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YAY! Thanks for coming back to tell us how things worked out for you. I love happy endings. Cheers :)
exiledjerseyite · Member · Dec 2, 2007 at 3:17 pm
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I’ve tried the cookie dance. No change. :( I’ll try contacting Support again. They sent me here to the forums.
timethief · Member · Dec 2, 2007 at 6:34 pm
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Well what can I say? Your browser version is outdated. I use firefox 2.0.0.11 without any problem so I’m thinking you could upgrade your browser. Here’s the link in case you choose to do that http://www.mozilla.com/en-US/firefox/
raincoaster · Member · Dec 2, 2007 at 11:27 pm
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FF just released an update late last night, so try that. It’s fixed a javascript problem I was noticing on my Windows 98 box. It might be the answer.

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