dashboard content is totally gone

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  vblank2014 · Member · May 2, 2017 at 8:15 pm

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  I try to work on my website which is hosted for about five years now. Suddenly there is no more content on my dashboard and I can´t work with it any more. Do you know why this might happened?

  The blog I need help with is: (visible only to logged in users)

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  rambogenius · Member · May 4, 2017 at 4:16 pm

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  Hello @vblank2014,

  That site is not on our WordPress.COM servers. You are posting to the wrong support forum.

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, support docs and support forums, and many people get confused about the two.

  This is wordpress.COM support. We provide support only for wordpress.COM hosted sites. Our support docs do not apply to
  (1) local installs of wordpress.ORG software on your own server or
  (2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM.

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

  WordPress.org support docs are at https://codex.wordpress.org/Main_Page
  See also https://apps.wordpress.org/support/ for app support.

  Regards

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  supernovia · Staff · May 4, 2017 at 8:45 pm

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  Hi @rambogenius, I’ll send an email :)

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  rambogenius · Member · May 5, 2017 at 6:43 am

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  @supernovia

  I got it.

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  vblank2014 · Member · May 5, 2017 at 8:50 am

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  Thank you so much for your answer rambogenius.I will look it up!

  Cheers
  Verena

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  rambogenius · Member · May 5, 2017 at 5:30 pm

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  @vblank2014

  Cheers and you are most welcome

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  vblank2014 · Member · May 5, 2017 at 7:11 pm

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  Hi rambogenius,
  I´m sorry but I am registered on wordpress.com and were working on this platform the last five years! Suddenly all my content is gone on the dashboard. The website itself is still online. Here I can only repeat myself.
  My site is registered with WP.com.
  So again: what could be the reason for it?
  Most important: How do I get my content back?
  Any ideas???
  THX
  Verena

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  rambogenius · Member · May 5, 2017 at 7:33 pm

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  Hi,

  What is the link to your website?

  Also I am tagging a staff member to help you out. They will surely look into the details of your account.

  Thanks

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  themagicrobot · Member · May 5, 2017 at 7:35 pm

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  @vblank2014 unless you are talking about some so-far unnamed WordPress.com site I think you should check out what @rambogenius said higher up in this thread.

  Domain: verenablank.de
  Nserver: ns1.green-internet.net
  Nserver: ns2.green-internet.net
  Nserver: ns3.green-internet.net
  Nserver: ns4.green-internet.net
  Name: Hostmaster BIOHOST
  Organisation: Biohost

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  vblank2014 · Member · May 5, 2017 at 7:45 pm

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  It´s verenablank.de

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  supernovia · Staff · May 7, 2017 at 4:52 pm

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  @vblank2014 your site is indeed hosted elsewhere — https://www.internetx.com/ perhaps? Can you contact them to see if you have backups?

  You have an account with us, but that site is not with us. You’re using your own installation.