dashboard malfunction/disabled?

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  kristenleighpainter · Member · Sep 9, 2011 at 7:41 pm

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  Currently, I am logged in as myself and can see the drop down controls for my blogs on the top banner bar. However, whenever I click on the dashboard it looks like it recognizes my “click” but then it will not go there. I’ve tried various ways of entering my dashboard, but currently am unable to edit, upload, or do anything.
  Blog url: http://kristenleighpainter.wordpress.com/

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  evarlese · Member · Sep 9, 2011 at 8:28 pm

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  Hi there,

  Can you let me know what Internet browser and operating system you’re using? Additionally, could walk me through the process you’re using to log into your blog and access your Dashboards?

  If you could provide us with a screenshot of what you see, that would be very helpful:

  Take a Screenshot

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  kristenleighpainter · Member · Sep 10, 2011 at 3:27 pm

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  Hi –

  I’m using Safari on a Mac OS operating system. I can’t attach the screenshot to this reply because there is no attachment option.

  So, when I go to my homepage URL, I have the control bar up at the top (which is gray) and it has drop down menus for Me, Blogs, Info, Follow, New, etc…and over at the right it has wordpress search options. I click on “Blogs,” then I click on the name of my particular blog I’m trying to access, then another drop down menu appears and from there I try clicking on “dashboard.” What happens at this point is that the browser window activates like it is going to go to that page, but it never does. Instead, it remains on the homepage.

  Thanks!

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  staff-blorbo · Staff · Sep 10, 2011 at 5:04 pm

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  Can you please make sure that JavaScript is enabled?

  http://www.google.com/support/accounts/bin/answer.py?hl=en&answer=23852

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  kristenleighpainter · Member · Sep 10, 2011 at 10:08 pm

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  It is.

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  staff-blorbo · Staff · Sep 10, 2011 at 11:00 pm

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  Do you have any better luck with Chrome instead?

  http://www.google.com/chrome

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  kristenleighpainter · Member · Sep 11, 2011 at 3:18 pm

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  no. It makes no difference. I’ve tried it on firefox, Chrome, and Safari and it does the exact same inaction.

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  staff-blorbo · Staff · Sep 12, 2011 at 6:30 pm

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  It sounds like there could be something blocking this in your network. Do you have any better luck on a different connect, like work, a coffee shop, etc?

  If none of those are available, you could try resetting your modem and router.

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  kristenleighpainter · Member · Sep 12, 2011 at 7:30 pm

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  It’s not the network as I get the same problem in different network locations.

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  staff-blorbo · Staff · Sep 12, 2011 at 7:41 pm

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  Do you see any errors at all in either browser?

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  kristenleighpainter · Member · Sep 12, 2011 at 7:55 pm

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  No. I don’t have problems on any other website with either browser and I don’t get any error messages on the wordpress site either.

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  staff-blorbo · Staff · Sep 12, 2011 at 9:10 pm

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  Very strange indeed. Do you have any luck if you go to https://kristenleighpainter.wordpress.com/wp-admin/ directly?

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  kristenleighpainter · Member · Sep 12, 2011 at 9:54 pm

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  that worked!
  thanks for all your suggestions :)

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  staff-blorbo · Staff · Sep 12, 2011 at 9:56 pm

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  You’re welcome!