Dashboard Screen and Password

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  syshears · Member · Mar 15, 2017 at 10:26 pm

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  Hello, WordPress keeps locking me out and my password is correct. Also, when I log in my dashboard does not show up, some wordpress automatic screen is present. Please help, I am still waiting telephonically for WordPress tech support and it has been 40 minutes already! My first day of use and not impressed.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Mar 15, 2017 at 10:41 pm

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  Like 30% of those who post here every day you are posting to the wrong support forum and using the wrong support docs and lost password link.

  syshealthcare.com is a wordpress.ORG software install on paid hosting, hosted by Unified Layer, not by wordpress.COM
  Name Servers:
  ns1.welkerswikinomics.com
  ns2.welkerswikinomics.com

  That site is not on our WordPress.COM servers. You are posting to the wrong support forum.

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

  This is wordpress.COM support. We provide support only for wordpress.COM hosted sites. Our support docs do not apply to
  (1) local installs of wordpress.ORG software on your own server or
  (2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM.
  (3) sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.

  The wordpress.ORG login link is here https://login.wordpress.org/ If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/

  Some Jetpack solutions are here http://jetpack.com/support/

  Others are in the Jetpack support forum at WordPress.org
  http://wordpress.org/support/plugin/jetpack

  However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service

  WordPress.org support docs are at https://codex.wordpress.org/Main_Page
  See also https://apps.wordpress.org/support/ for app support.

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  syshears · Member · Mar 15, 2017 at 10:52 pm

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  Hi, thank you for your quick response. My website is on Bluehost, is that not a WordPress and those are not my Name Servers.

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  timethief · Member · Mar 15, 2017 at 10:54 pm

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  re: http://www.syshealthcare.com/

  See here http://www.whoishostingthis.com/?q=syshealthcare.com

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  timethief · Member · Mar 15, 2017 at 10:55 pm

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  Whether or not your site is on Bluehost or any other paid web host we cannot help you here at wordpress.COM because the site is not on our servers.

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  timethief · Member · Mar 15, 2017 at 10:57 pm

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  BTW I do not know who you are telephoning. There is no phone support here at wordpress.COM or at https://wordpress.org/support either.