dashboard-widgets page doesn't work anymore

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  lucianoes · Member · Mar 19, 2012 at 3:46 pm

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  Using https works for me. I’m in Europe too.

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  sancrucensis · Member · Mar 19, 2012 at 3:46 pm

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  Horay! Ticking “Always use HTTPS” worked for me too. Thanks

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  lwhitefox · Member · Mar 19, 2012 at 3:47 pm

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  I am in Turkey and same problem happened to me as mentioned above.
  I tried all browsers I also opened my blog my friend’s computer. I tried refresh buttom to many times… still it is same…

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  designsimply · Member · Mar 19, 2012 at 4:30 pm

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  @lwhitefox, as a first troubleshooting step, please try turning on the “Always use HTTPS” on your Users → Personal Settings page and let us know if that makes the dashboard work normally for you.

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  designsimply · Member · Mar 19, 2012 at 4:31 pm

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  @akjeldsen, thanks so much for the info! Very helpful.

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  deleteaccount2012 · Member · Mar 19, 2012 at 4:44 pm

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  with https the page looks like this dl.dropbox.com/u/67980671/wp-widget-https-bugday3.JPG but I’m able to use and modify my widgets.
  traceroute is here dl.dropbox.com/u/67980671/tracert.txt
  with firebug I’m not figure it out much how to use it but what look strange is the loading time seen in the screenshot dl.dropbox.com/u/67980671/wp-widget-firebug-screen.JPG
  I had deactivated adblocker and noscript from firefox and there is no change in everything above.

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  deleteaccount2012 · Member · Mar 19, 2012 at 4:47 pm

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  I forgot to mention there is no drag’n drop option available

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  deleteaccount2012 · Member · Mar 19, 2012 at 4:51 pm

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  Silly me, now everything is ok even drag’n drop, I fix it from page option that I had tried this morning.

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  sandraoxford · Member · Mar 19, 2012 at 5:12 pm

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  I have a wordpress.org account using ftp and also a wordpress.com account and know the setup and how they work which is why it is odd that the message came up on the wordpress.com account as you cannot upload plugins!!!!

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  lwhitefox · Member · Mar 19, 2012 at 5:35 pm

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  It worked!!! :)
  Thank you designsimply!

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  boutje777 · Member · Mar 19, 2012 at 6:21 pm

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  Europe here. Have checked the “always use https” option and it looks like things are back to normal for me also.

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  designsimply · Member · Mar 19, 2012 at 8:01 pm

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  Note that it should work even without the “Always use HTTPS” option checked, and so we’re still working to figure out what we can do from our side to help. Using HTTPS should be considered a temporary workaround.

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  annacondor · Member · Mar 19, 2012 at 8:17 pm

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  @designsimply, you’re awesome! Thanks for the advice, ticking HTTPS worked for me too. And yes, I’m European!

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  designsimply · Member · Mar 19, 2012 at 8:24 pm

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  Next, we’d like to find out if you guys are unable to load supporting files at all or if you are receiving truncated files.

  @akjeldsen (or anyone!), hopefully you can find a little more info for me.

  1. Switch to using HTTP

  2. Load Firebug

  3. Go to your Appearance → Widgets page

  4. Look in the Net tab and pick any file served from s0.wp.com, s1.wp.com, or s2.wp.com, example of how it looks: http://cl.ly/F9Ez/o

  5. Right-click on the file name and select Copy Location, paste that in a reply here, for example: http://s1.wp.com/wp-includes/css/admin-bar.css?m=1354480438g&ver=3.4-alpha-20205

  6. Copy the entire contents of whatever file you picked and add it to a dropbox link (or a pastebin site).

  This will let us check the files you’re seeing compared to what should be coming from the server.

  Thanks again so much for your help. :)

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  crimeficreader · Member · Mar 19, 2012 at 8:58 pm

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  Just logging that I have the same problem also. The widgets page is the worst as everything is listed down the page and it’s really hard to find the relevant spot. The dashboard also looks basic. All the lovely presentation features have been lost.

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  akjeldsen · Member · Mar 19, 2012 at 9:06 pm

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  @designsimply, happy to help, but I don’t actually have the problem anymore (for some reason, so I don’t know if the data will still be useful to you?

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  designsimply · Member · Mar 19, 2012 at 9:44 pm

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  @akjeldsen, I only need the extra info from people who are currently experiencing the problem when using HTTP (i.e. they have turned off the HTTPS option). :)

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  akjeldsen · Member · Mar 19, 2012 at 10:02 pm

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  Well, the problem just appeared again sometime during the last 30 minutes or so (very odd), so here you go:

  http://s0.wp.com/wp-admin/css/wpcom.css?m=1331916903g&version=3.4-alpha-20205

  http://dl.dropbox.com/u/4504584/content.txt

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  mrscultilicious · Member · Mar 20, 2012 at 7:05 am

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  Using https works for me. I’m in Europe too.

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  mozartschildren · Member · Mar 20, 2012 at 7:36 am

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  “designsimply
  Staff
  Mar 19, 2012, 4:37 PM

  It seems like people reporting this problem are mainly located in Europe, is this the case?

  We need more information. Can someone try checking the following things?

  1. Go to Users → Personal Settings and check the “Always use HTTPS” option. Try reloading the Appearance → Widgets page, and report back if that resolves the problem for you.”

  Hello everybody! Just wanted to let you know that following step no 1 solved the problem for me (I’m in Europe too). I experienced the widget problem yesterday, today I visited the forum, read this topic, and after checking the “always use HTTPS” option the widgets page was back to normal. I hope it stays that way! Thanks to all of you who reported our common problem and provided the info needed to find a way to solve it :)