Data gone

  • Unknown's avatar
    sugarcanemac · Member ·

    my page keyofsoulband.com is gone. I logged in in November and it was fine.

    WP.com: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • staff-doublebassd · Staff ·

    Hi there,

    keyofsoulband.com is not hosted here at WordPress.com, but rather with Go Daddy. The domain is connected here as if you were going to point the domain from Go Daddy to here? Is your site hosted on Go Daddy? If so, I would recommend contacting Go Daddy, as they would be able to assist you in regaining access to your site:

    https://www.godaddy.com/help/contact-godaddy-customer-support-20320

    To clear up any confusion, WordPress.com and WordPress.org are two different entities, but the essential difference is that we don’t have access to all WordPress sites, only ones hosted on our WordPress.com servers. For more information, please see:

    http://support.wordpress.com/com-vs-org/

    You do have a Premium Plan and domain connection subscription with us here. Were you planning on moving the site from Go Daddy to WordPress.com?

    Hope this helps. Let us know if you have any questions.

    Thanks!

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