Data lost

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  atelierh24 · Member · Feb 13, 2017 at 5:17 pm

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  Hello, I wish to find a website we found 4 years ago.
  We can still log in but everything we did is gone now.
  Is it possible to recover backup data ?
  Do you think it has been deleted because we’ve been inactives for too long ?

  Thank you.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Feb 13, 2017 at 5:19 pm

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  There sis no such thing as Staff deletion of sites for inactivity.

  What I post below applies only to sites hosted by wordpress.COM.

  You must be logged in under the exact same username that registered the site to be able to access the site. The Admin login link to the dashboard for every blog hosted by wordpress.COM is:

  http://NAME_OF_BLOG.wordpress.com/wp-admin/

  If you are not logged in under the correct username account then clear your browser cache https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache and cookies https://en.support.wordpress.com/browser-issues/#clearing-wordpress-com-cookies and then login correctly under the relevant username account.

  If the login information has been lost go to
  https://en.support.wordpress.com/passwords/
  https://en.support.wordpress.com/passwords/#lost-password

  If required use the account recovery form
  https://en.support.wordpress.com/account-recovery/
  https://en.support.wordpress.com/account-recovery/#account-recovery-form

  If you do not have the required access and someone else registered the site you need to contact the person who registered the account and site under it and have them transfer the sites to your username account by using this process. http://en.support.wordpress.com/moving-a-blog/#transferring-your-blog-to-another-user-or-account

  I’m not even sure which email address this site is attached to.

  If you check each and every possible email address and account and are not successful gaining access to the blog(s) then you must complete the form for account recovery at this link https://en.wordpress.com/wp-login.php?action=recovery and submit it to the Account Recovery Staff, and provide proof ownership, so they can contact you by email ie. not on these public support forums, which are available to everyone with internet access.

  Support Staff cannot breach the privacy policy and provide the log-in information. You have to provide proof ownership to Account Recovery Staff to gain access https://en.support.wordpress.com/account-recovery/

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  atelierh24 · Member · Feb 13, 2017 at 5:36 pm

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  Thank you very much for you answer.

  Unfortunately, it is the exact username, I found the email we received when we created it but it is still empty, I’ll try to contact somebody from the staff.

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  airodyssey · Member · Feb 13, 2017 at 6:47 pm

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  As you said it yourself on the French forums…
  https://fr.forums.wordpress.com/topic/site-perdu?replies=6
  …your site was hosted by OVH, so you have to contact OVH directly.

  WordPress.com staff cannot help you recover a site that was not hosted here in the first place.

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  timethief · Member · Feb 13, 2017 at 6:51 pm

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  @airodyssey
  Thanks for your help here.

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  atelierh24 · Member · Feb 13, 2017 at 7:41 pm

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  Thank you both for your help.