database backup
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How do I make a database backup so that I can download a sql file?
The blog I need help with is: (visible only to logged in users)
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Hi there,
We only provide site exports in the form of an XML file as described here:
Could you explain a bit more about what you’re trying to do with the SQL file? Are you moving to a self-hosted site?
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Yes, and the tool feature “import” that was recommended didn’t transfer any of the posts or design elements… it essentially did nothing…
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I’m having trouble with the “guided transfer” purchase. When I put my credit card information in and click purchase another screen comes up stating that “this blog already has these upgrades. Did you mean to renew your subscription?”
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Hi there,
Regarding the Guided Transfer, it looks like you have a custom font enabled on your blog. In order to purchase the transfer, you will first need to disable the custom font by navigating to Appearance -> Customize -> Fonts and clicking the small “X” next to each font.
Then, after you disable the fonts, could you try to complete the purchase again from the page here?
https://staystyledoc.wordpress.com/wp-admin/paid-upgrades.php
To address the other issue, the import tool should move all of your posts over. When you ran the import, did any errors come up on the screen on your self-hosted blog? The errors may have read “This file already exists….”.
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Okay, I did that and it still said the same thing “this blog already has these upgrades. Did you mean to renew your subscription?” What should I do?
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Hi there,
Could you take a screenshot of the error message you’re receiving and upload it to your Media Library so I can take a look? Instructions can be found here:
You definitely shouldn’t be seeing that as you do not have the Guided Transfer upgrade on your account yet.
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Howdy!
Can you try one more thing? Can you try to clear your browser cache as described here?
I believe this might be a case where your browser thinks you have other items in your cart that have already been removed. If that does not work, I’ve created a manual payment request and sent it to the email address on your account. You can complete the payment there, and I will manually add the upgrade to your account.
I apologize for the delay!
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Hi there,
The browser option didn’t work. I paid through the manual payment request. Please let me know when you manually add the upgrade to my account. Thank you for your help.
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Hi!
Thanks for making the payment so quickly. I’ll go ahead and set the Guided Transfer on your account. To do so, I’ll need to disable your custom fonts. Are you okay with me doing that?
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Hi there,
The Guided Transfer has been added to your account! It looks like Zandy, a member of our Guided Transfer squad, has already reached out through private email. She’ll get this all sorted out for you!
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