database connexion
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Hi !
I realize that my WordPress website didn’t have wp-config.php file, so i have created one with the information on my OVH account. And I have reseted my password and updated the wp-config.php file.
So I have put the following informations in the wp-config.php file : DB_NAME / DB_USER / DB_HOST / prefix (because it wasn’t wp_)But since then, I have the error message ” Error with database connection” when i tried to go on my website.
I tried to remove the wp-config.php file as it was at the beginning but still it’s not working, i’ve also tried to update the file again with new password but nothing seems to work.Anyone has an advice ?
Thank you
The blog I need help with is: (visible only to logged in users)
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Hi there,
Apologies, but we can’t help with your issue directly because we don’t host your site on our WordPress.com managed hosting.
To explain, we are a fully managed hosting provider and use a custom server environment that is optimized for WordPress, provides built-in security and performance improvements, as well as in-house support for your site questions.
Because of the way we’ve optimized our service, we also use a customized version of WordPress that is different (under the hood) from what you use at your current provider. As a result, we do not have access to your site and are not familiar with the source of your issue.
You definitely have the option to move your site to us so we can provide in-house help, using our migration plugin: https://wordpress.org/plugins/wpcom-migration/ and the site would need to be on the Business plan.
As it stands now, we cannot help since it is hosted elsewhere. The good news is that help is available here at the open-source WordPress forums: https://wordpress.org/support/forum/how-to-and-troubleshooting
The folks in that forum are more familiar with these kinds of issues and are in the best position to help. Thanks!
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