David Franco

  • Unknown's avatar
    piraofertass · Member ·

    Olá, meu provedor é o Host Gator, mas já uso o Word Press para administrar o site.
    Meu problema é ter suporte só quando dá algum bug, no mais tenho me virado sózinho, o problema é que o site sempre esta faltando configuração para ter uma boa aparência, já que os temas não admitem mudar as configurações?? Como melhorar?

  • Unknown's avatar
    helper-heroponriki · Member ·

    I can only provide support in English and I used Google Translate to translate your message. It sounds like you’re having trouble with your site?

    It looks like your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted at HostGator.

    Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers.

    You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

    The WordPress.org forums are a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forum/how-to-and-troubleshooting

    You can also reach out to your host for help with this. Since they’re hosting your site’s files, they also have access to those files and could also be able to help you here.

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