‘Deactivated’

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  lesny47 · Member · Mar 17, 2024 at 11:42 am

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  My site Zheni.co.uk has been ‘deactivated’. I’ve no idea why. can you help, please? There is lots of techie stufff on your help pages but it is all beyond me. A simple ‘ it’s because’ and ‘do this’ would be most helpful.

  Self-declared URL: Zheni.co.uk
  Jetpack: Unknown
  WP.com: Unknown

  The blog I need help with is: (visible only to logged in users)

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  staff-oikake · Staff · Mar 19, 2024 at 8:09 am

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  Hi,
  
  I’ve checked it, and the site zheni.co.uk is not hosted on the WordPress.com servers. We can not help here with sites that are not hosted with us, as we have no access to your site, and our support tools will not work.
  
  You can learn more about the difference between WordPress.com and self-hosted or WordPress.org sites here: https://wordpress.com/support/com-vs-org/
  
  Your site is hosted with 20i. You need to contact them to get assistance with this site. You can also reach out to the WordPress.org community
  
  If you are interested in moving your site to WordPress.com, we would be better able to assist you with issues such as this one in the future. You can learn more about moving to WordPress.com here. 
  
  Hope this helps!