DeadSimpleChat showing in preview but not when viewing website

  • Unknown's avatar
    alnoisemain · Member ·

    Hey!
    I’m trying to get DeadSimpleChat on my website, but I can’t seem to get it to show up when I go to the actual URL. In preview mode the block looks completely fine, but when I go to the actual URL to see how the website looks it just isn’t there.

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to moderators and staff)

  • Unknown's avatar
    helper-heroponriki · Member ·

    Hi there!

    Most sites on WordPress.com use a shared environment, meaning that they all run the same software. This is great because it allows us to update millions of sites at the same time. It means we can fix bugs or offer new features very quickly, which is a win for you as users.

    However, running multiple sites on the same software can also be dangerous. If we aren’t careful, one site can be used to take down the entirety of WordPress.com. This is why we limit some of the things you post on your site. If you write some code or copy-and-paste code from another site, and it disappears after publishing the post, the code is likely being stripped out as a security precaution. 

    You can see the list of allowed code here: https://wordpress.com/support/code/#html-tags

    If the code you want to use is not in that list, you would need to upgrade to our Business plan, which would allow you to use that code.

    I hope that clarifies things! Let us know if you have any other questions.

  • The topic ‘DeadSimpleChat showing in preview but not when viewing website’ is closed to new replies.