Debugging information
-
Hello. I have run a debug on my buddypress wordpress website and found the following below on my debug.log and I am trying to establish the best thing to do. Any advice please. The debug log output is below:
- (2021-04-05 10: 22:31] •ipdesk.DEBUG: Sender payload: {‘”click_action”:”plugin_deactivation·•, “plugin”:”flexible-checkout-fields/flexible-checkout fields.php'”,”plugin_name”:””Flexible Checkout Fields’·, “reason”:”other’·,”‘additional_info”:”it removed other fields in woocommerce”}
{“‘source”:”wpdesk- sender”‘} []
2. (2021-04-05 10: 22:33] •ipdesk.DEBUG: Sender response: {“headers•·: [],”‘body”:'”‘,”response”:{‘”code’·: false,”message”:false},··cookies”: [], “http_response”:null} {“source”:”wpdesk-sender”} []
3 I
The blog I need help with is: (visible only to logged in users)
-
Hi there,
Apologies, but we can’t help with your issue directly because we don’t host your site on our WordPress.com managed hosting.
To explain, we are a fully managed hosting provider and use a custom server environment that is optimized for WordPress, provides built-in security and performance improvements, as well as in-house support for your site questions.
Because of the way we’ve optimized our service, we also use a customized version of WordPress that is different (under the hood) from what you use at your current provider. As a result, we do not have access to your site and are not familiar with the source of your issue.
You definitely have the option to move your site to us so we can provide in-house help, using our migration plugin: https://wordpress.org/plugins/wpcom-migration/ and the site would need to be on the business plan.
As it stands now, we cannot help since it is hosted elsewhere. The good news is that help is available here at the open-source WordPress forums: https://wordpress.org/support/forum/how-to-and-troubleshooting
The folks in that forum are more familiar with these kinds of issues and are in the best position to help. Thanks!
-
Hello. Thank you very much for your reply. My website is hosted in Germany because they have a direct line into China which as you know is problematic because of the Chinese wall. I pay quite a large fee for this to be on their server. Sadly, there are a few options for hosting this website. Can I still use the open-source forum link you sent?
Thank you.
-
Hi there!
You can still post on the WordPress.org support forum since your site uses the open-source version of WordPress. That forum is the best place to get help with WordPress.org sites regardless of where it is hosted (you may need to contact your hosting service provider in some cases, but folks over at the WordPress.org forum can help point you in the right direction.
Thanks!
- The topic ‘Debugging information’ is closed to new replies.
WordPress.com Forums 