Declined transaction

  • Unknown's avatar
    rancorriggs · Member ·

    Hello my transaction to purchase a domain and a 1 year personal plan was declined. The pop-up said to state error AXLZNE

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • supernovia · Staff ·

    Sorry to hear it! Our forums staff isn’t able to resolve this, but if you haven’t already done this once, please reach out directly to our Payments team for assistance.

    Just use the link in your dashboard that says: “Purchases are currently disabled. Please contact us to re-enable purchases.” Your request will reach the right eyes, with the right info. Thank you!

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