delete account

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  tbirdphoto · Member · Jan 31, 2025 at 10:45 pm

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  can’t delete account after fraudulent charges

  WP.com: Yes
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

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  dikshaasingh · Staff · Feb 5, 2025 at 12:45 pm

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  Hi @tbirdphoto,

  I understand your frustration with the fraudulent charges and difficulty deleting your account. Here are the steps you can take to address this issue:

  1. You can check the charges by entering the transaction details at Why was I charged?
  2. To delete your account, You can refer to this WordPress documentation on account deletion for detailed instructions on how to permanently remove the account. Following the steps outlined there should help you resolve the issue. However, before deleting, make sure to: Cancel any active subscriptions or domain renewals, Download any content you want to keep, Remove your payment methods from the account.
  3. If you’re unable to access your account due to the fraudulent activity, contact WordPress.com support directly at [email protected]. You can request assistance with account recovery and deletion.
  4. In the meantime, contact your bank or credit card company to dispute the charges and prevent any further unauthorized transactions.

  Hope it helps!