Delete Account

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  haynesthewriter · Member · Feb 2, 2018 at 4:23 am

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  Says I can’t delete my account because of premium purchases. There is no premium purchases on my account other than a theme. I want to delete my account, but it isn’t letting me. Help.

  The blog I need help with is: (visible only to logged in users)

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  dphyled · Member · Feb 2, 2018 at 4:57 am

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  Hello haynesthewriter,

  As discussed on the Premium Themes support page, if it has been less than 30 days since you purchased the theme, then you can go to your Purchases page and click the Cancel button to remove the theme.

  Otherwise, a staff member will need to remove the theme for you. In that case please add a modlook tag to this thread as discussed HERE.

  Best,
  -Kel

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  joshron · Member · Feb 2, 2018 at 5:31 am

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  Hi there!

  I’ve added modlook tag for a staff member help you out further

  Cheers!

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  ismaeliea · Member · Feb 2, 2018 at 5:32 am

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  Hi there!

  @dphyled — This is a duplicate thread, and I’ve taken part in this issue, here.

  Please always check a members profile, before answering their questions, as it may be a duplicate one. As always, thanks for your help here!

  I’ll be tagging this as Duplicate, since it is created multiple times. A staff will reply to @haynesthewriter soon.

  Cheers :)

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  kokkieh · Staff · Feb 2, 2018 at 7:42 am

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  Hi there,

  I’ve removed your premium theme, so you should now be able to delete your site.

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  kokkieh · Staff · Feb 2, 2018 at 7:45 am

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  @allissonhz

  If you check the time stamps you’ll see that @dphyled actually responded to this thread half an hour before you replied to the other thread. Please take the time to check your facts before you try correcting other members on this forum.