Delete account

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  kelmacaviation · Member · Aug 6, 2019 at 11:32 am

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  I want to delete my account. The business name has been sold and I want to make the name available for the new owners if they wish to open and make their own website. I have removed all the information, but when I try to close and delete the account, it says ‘something has gone wrong and contact support’.

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  staff-doublebassd · Staff · Aug 6, 2019 at 6:13 pm

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  Hi there,

  You can not close your account because there is a purchased theme still connected to the account. I can remove the theme for you, but you own the theme indefinitely – so I would recommend you to set your site to private in case you ever want to use the theme again for another site.

  Otherwise, I’d be happy to remove the theme for you so you can proceed with the deletion of the site.

  Let me know, thanks!

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  kelmacaviation · Member · Aug 7, 2019 at 5:47 am

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  Please remove the theme so I can delete my account.
  Thank You.

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  kokkieh · Staff · Aug 7, 2019 at 6:18 am

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  I have removed the theme, so you should now be able to close your account.

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  kelmacaviation · Member · Aug 8, 2019 at 3:00 am

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  Thank you. Appreciate your assistance.