Delete account and reimbursement

  • Unknown's avatar
    coconutcapitalist · Member ·

    Upon subscribing to WordPress for integration with Zapier, I was disheartened to find that the Jetpack plugin (or something else, who knows…) is obstructive and incompatible with the said integration. It is distressing to encounter such a fundamental technical glitch after paying for a premium service, which should ideally have streamlined my operations rather than complicate them.

    It is deeply frustrating that despite efforts to navigate this issue, no viable solution has come to light. This situation not only disrupts my workflow but also undermines the confidence I placed in your platform.

    Considering the lack of functionality and disruption of service, I demand a full refund of my subscription fee. I am, regretfully, exercising my legal right of retraction due to the inefficiency and incompatibility of the purchased service.

    I insist on immediate confirmation of the start of the refund process and a comprehensive timeline for when I can expect my reimbursement.

    I trust that you will treat this matter with the gravity it deserves, understanding the depth of my frustration and dissatisfaction. It is my hope that we can swiftly resolve this issue to restore the faith I initially placed in your service.

    WP.com: Yes
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    aisajib · Member ·

    Hi there!

    I’ll be happy to assist you with the issue you’re facing. Can you tell us more about the Zapier integration you want?

    The WordPress.com Business plan you purchased gives your site access to third-party themes and plugins. Using plugins, you can significantly enhance the features and functionality of your WordPress.com site. If you’re trying to integrate with Zapier, there’s a high chance that a plugin already exists that you can use to make that integration happen.

    Jetpack is active on all WordPress.com sites, so it shouldn’t cause any issues. I’ll be able to suggest better once I have a better understanding of the exact integration you’re going for. Can you tell us more about that?

    Thanks!

  • Unknown's avatar
    coconutcapitalist · Member ·

    I’m talking about this plugin: https://wordpress.org/plugins/zapier/

    An i keep receiving the following error, I’ve tried with multiple admin accounts, tried everything and it doesn’t work. This integration is primary on the project i had so i want full reimbursement as mentionned above

    We hit an error adding your new account

    authentication failed: WordPress ran into an issue. Error code 401: <strong>Error:</strong> The password you entered for the email address <strong>(email visible only to moderators and staff)</strong> is incorrect. <a href=”https://coconutcapitalist.com/wp-login.php?action=lostpassword”>Lost your password?</a>

    1. Make sure you click “Allow” or “Accept” on the permission popup
    2. Double check your Account has the correct permissions
    3. Check out our help docs for more information
  • Unknown's avatar
    helper-heroponriki · Member ·

    Thanks for the extra details. I will point out that this plugin hasn’t been tested with the latest 3 major releases of the WordPress software. Since it is no longer being maintained or supported, it may have compatibility issues when used with more recent versions of WordPress.

    Taking a quick look at their documentation, it’s recommended to set up a separate Administrator account and not use the one you use to login: https://help.zapier.com/hc/en-us/articles/8496101767309-How-to-Get-Started-with-WordPress-on-Zapier#2-creating-a-user-account-for-zapier-optional–0-3

    Since you login at wordpress.com/log-in and not your site’s wp-admin, that may be the problem with the authorization. I’d recommend reaching out to Zapier as well to ask them the proper steps to authenticate a WordPress.com account specifically.

    I hope this information is helpful! Let us know if you still have trouble!

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