Delete Account and Stop Billing

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  beingadamlevin · Member · Jul 27, 2015 at 3:17 pm

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  I deleted my blog techfromastranger.com and just got billed $100. I’d like to get a refund and not be charged going forward. I have been searching the forums and can’t seem to understand how to do that.

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  staff-blorbo · Staff · Jul 27, 2015 at 10:05 pm

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  I don’t see any history of charges under this WordPress.com account.

  Did you have another WordPress.com account with us? If you don’t think you did, or you can’t remember the username, please use the tool at https://wpchrg.wordpress.com/

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  beingadamlevin · Member · Jul 27, 2015 at 10:32 pm

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  I was just charged $100 to my paypal. The user name there is adamplevin. Could you check that way?

  Thank you for your help.

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  timethief · Member · Jul 27, 2015 at 10:41 pm

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  staff-blorbo
  Note this second username account please https://en.forums.wordpress.com/profile/adamlevin
  registered January 4, 2010 (5 years ago)

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  beingadamlevin · Member · Jul 27, 2015 at 10:51 pm

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  Can that please be canceled and can I have a refund? Thank you for your help @timethief.

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  staff-blorbo · Staff · Jul 27, 2015 at 10:51 pm

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  There are no charges under that account either.

  In this case, I recommend using the tool at https://wpchrg.wordpress.com/

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  beingadamlevin · Member · Jul 27, 2015 at 10:55 pm

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  I dont understand why I was charged $100…

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  timethief · Member · Jul 27, 2015 at 11:02 pm

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  As billing issues are personal issues and privacy is involved they aren’t sorted on the public support forums. What Staff need to know is what follows:

  Name
  E-mail
  What was the charge made to?

  • Credit Card
  • Debit Card
  • Paypal
  • Other

  What is the name on the card or account?
  What is the amount of the transaction?
  What is the date of the transaction? (mm/dd/yyyy)
  Have you signed up for any WordPress.com accounts? If so, please list them here.
  Please list any active email addresses you use.
  What question do you have about this transaction? Can you provide any further information?

  Please go to https://wpchrg.wordpress.com/ and click the “why was I charged” link and prove that information.

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  beingadamlevin · Member · Jul 27, 2015 at 11:07 pm

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  It was under paypal. That link is only letting me input credit card information.

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  staff-blorbo · Staff · Jul 27, 2015 at 11:09 pm

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  I dont understand why I was charged $100

  I don’t either, neither of the accounts you have provided ever purchased anything at WordPress.com. :)

  It was under paypal.

  Who is the merchant on the transaction listed as? It’s also worth noting, we don’t sell anything for $100 exactly. Was the charge actually $100?

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  beingadamlevin · Member · Jul 27, 2015 at 11:15 pm

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  Apologies it was $99. This is the notification I got from paypal:

  WordPress.com Premium for http://techfromastranger.wordpress.com
  Item# 1003 $99.00 USD 1 $99.00 USD

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  staff-blorbo · Staff · Jul 27, 2015 at 11:20 pm

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  As that upgrade includes a domain, I can’t cancel/refund it from here without hearing from the user that owns it. So, you have two options.

  1. Log in as the user who owns it, and cancel/refund it from Store -> My Upgrades in the blog’s Dashboard.

  2. Log in as the user who owns it, and request the cancel/refund here in a reply.

  If you don’t know the username (hint: it’s very similar to the domain name, very similar), use the account recovery form detailed at the bottom of https://en.support.wordpress.com/account-recovery/ with the PayPal Transaction ID.

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  beingadamlevin · Member · Jul 27, 2015 at 11:24 pm

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  I am now logged in as that user and would like a refund please and would like to not be charged again.

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  staff-blorbo · Staff · Jul 27, 2015 at 11:26 pm

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  No, you’re logged in as beingadamlevin, the same user you started this thread with.

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  beingadamlevin · Member · Jul 27, 2015 at 11:29 pm

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  I logged in as a techfromastranger and tried to cancel everything. Did that work?

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  staff-blorbo · Staff · Jul 27, 2015 at 11:58 pm

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  No change, and it looks like no one has logged in as that user in almost a year.

  If you really can log in as that user, please reply here *as that user* to request the cancelation, or cancel/refund it yourself from Store -> My Upgrades in the blog’s Dashboard.

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  beingadamlevin · Member · Jul 28, 2015 at 12:00 am

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  The user name is techfromastranger. I just logged in as that user. I don’t understand why this is not working.

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  techfromastranger · Member · Jul 28, 2015 at 12:01 am

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  I logged in now as that user. I’d like everything deleted and my money refunded please.

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  staff-blorbo · Staff · Jul 28, 2015 at 12:03 am

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  Ok, *now* you’re logged as techfromastranger. :)

  I have canceled the $99 renewal as requested.

  Please note that your domain techfromastranger.com will now expire on November 24, 2015.

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  beingadamlevin · Member · Jul 28, 2015 at 12:04 am

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  Great, thank you! And my paypal will be refunded and I won’t be charged again?