Delete blog
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We would like to delete our old blog. It hasn’t been updated since 2015 but it is still available on the web and listed on search engines like Google. We tried to log in and ask for a new password but we always get an “Account deleted” message. Help please.
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Hi there,
I have modlook tagged this thread for staff to assist you with your account.
So they can better assist you, can you please provide the URL of the site you are wishing to delete?We tried to log in and ask for a new password but we always get an “Account deleted” message
As a first step while you are waiting for staff assistance, have you tried to clear your browser cache and cookies? Here is a useful link to help as it could be a simple browser issue
We would like to delete our old blog
Once you are able to get into your account, you can follow these steps to delete your site: https://en.support.wordpress.com/delete-site/
Hope this helps :)
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Hi there,
You forgot to provided essential details.
- What is the URL of the site?
- Exactly which username account registered it?
- Was there a change in username after registration?
Every WordPress.COM blog has a sole owner. It is the person with the WordPress.COM username account who registered the blog under that username account and a single associated email address, and who is the original Admin of the blogs registered under that username account.
You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard. The Admin login link to the dashboard for every blog hosted by wordpress.COM is:
http://NAME_OF_BLOG.wordpress.com/wp-admin/
* You will have to replace “name_of_blog” with the actual blog’s name in that URL.
I recommend bookmarking that link or memorizing it.
You can update your email address here https://wordpress.com/me
If you are not logged in under the correct username account then clear your browser cache https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache and cookies https://en.support.wordpress.com/browser-issues/#clearing-wordpress-com-cookies and then login correctly under the relevant username account.
If you did not register the site under your username account and do not have the required access, then you need to contact the person who registered the account and site under it, and have them act or transfer the site to your username account by using this process. http://en.support.wordpress.com/moving-a-blog/#transferring-your-blog-to-another-user-or-account
If the login information has been lost go to
https://en.support.wordpress.com/passwords/
https://en.support.wordpress.com/passwords/#lost-passwordIf you check each and every possible email address and account and are not successful gaining access to the blog(s) then you must complete the form for account recovery at this link https://en.wordpress.com/wp-login.php?action=recovery and submit it to the Account Recovery Staff, and provide proof ownership, so they can contact you by email ie. not on these public support forums, which are available to everyone with internet access.
Support Staff cannot breach the privacy policy and provide the log-in information. You have to provide proof ownership to Account Recovery Staff to gain access https://en.support.wordpress.com/account-recovery/
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Howdy –
I’ll be happy to help! Please let me know which site you are asking for help with.
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Hi staff-zinnia
We would like to remove https://videotronlesuperclub.wordpress.com.
Thanks for your help.
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Hi –
The blog is still active as you’ve mentioned. It is not owned by your user account though. The only way to remove it is by signing in to the account that owns it and then following these steps: https://en.support.wordpress.com/delete-site/
Our security practices prevent me from telling you which account you need to sign in with. What I can do though, is email the address listed on the account. That’s the email that needs to be used for signing in at WordPress.com.
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Yes, please email me the address listed on the account. I hope we still have access to that email account.
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It doesn’t look like you’ve received my note by email. The good news is that there was an upgrade on this account in the past. So, if you can dig up the transaction ID for that purchase we can grant access.
Here are the instructions to help you with that process: https://en.support.wordpress.com/transaction-id/
It is very important that you do not post that id here in the public forums. Instead, you’ll use it on this form: https://wordpress.com/wp-login.php?action=recovery
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Provided one is logged in as the blog’s sole and actual owner ie. under the exact same username account that registered the site, all billing information is found on the Billing History page https://en.support.wordpress.com/billing-history/
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