Delete blog and cancel account
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Hi We have a blog on our wordpress website http://www.stayyna.com. We do not need the blog on this log in ynainternational.com. I cannot work out how to delete the blog and to ensure we are not paying for wordpress – (as we pay wordpress for our man site) Can you advise. Thanks Amanda
The blog I need help with is: (visible only to logged in users)
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Hi Amanda –
Each of these sites is using a different version of WordPress.
ynainternational.com is hosted with us at WordPress.com. The other site http://www.stayyna.com is not connected to WordPress.com.
This guide explains the differences between WordPress.com and using the WordPress installation with a hosting company: https://en.support.wordpress.com/com-vs-org/
In order to delete or edit ynainternational.com you’ll need to sign in to the correct WordPress.com user account. This site is not connected to the account you are posting form here.
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Hi Liz
We have an issue logging in to the word press account ynainternational.com as the email address we used is not active anymore. We cant reactivate it.
How can we get around this to cancel our account.
Is there anyone at word press to speak to to get round this issue.
I can access it through another email address but it does not give me permission to change the status of the account.Thanks
Amanda -
In order to get access to the correct account you’ll need to go through account recovery since the email address can’t be reactivated. Here’s the form: https://wordpress.com/wp-login.php?action=recovery Once you submit that form we will follow up by email.
You should be able to retrieve the transaction ID for the purchases on the account and use that to recover it. DO NOT post those details here, this is a public forum.
Here are the instruction to retrieve the ID: https://en.support.wordpress.com/transaction-id/
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