Delete cache file

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  ineffieciency · Member · Jul 6, 2018 at 12:02 pm

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  Could you please delete the cache to my WordPress (effieophelders.wordpress.com)?
  I have removed a file that is unfortunately still accessible through the URL.
  Thanks in advance,
  Effie

  The blog I need help with is: (visible only to logged in users)

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  vishalmukadam · Member · Jul 6, 2018 at 1:47 pm

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  Hi there,

  The WordPress.com team always takes care of clearing cache automatically for your WordPress.com site.
  But I will still tag this post for staff by adding modlook to this thread, so they would help you with this.

  Can you please tell us what you’ve removed and it’s still showing?
  To assist you further with this.

  Thanks!

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  kokkieh · Staff · Jul 6, 2018 at 2:36 pm

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  Hi there,

  Can you please provide the URL for the specific file that you are still able to access? Then we can check and make sure that file has been removed from our servers. But clearing your site cache will not do that.

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  ineffieciency · Member · Jul 6, 2018 at 4:00 pm

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  [redacted] (the author asked me not to post the link or I would have included it in my original post)

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  thesacredpath · Member · Jul 6, 2018 at 8:05 pm

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  Hi @ineffieciency, that link is now coming up and 404 – file not found for me. Clear your browser cache and then try to load that link to verify, but I think there was probably a delete between when you posted and when I just checked, so the file is gone.

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  ineffieciency · Member · Jul 7, 2018 at 10:26 am

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  Thank you for checking. Unfortunately, however, I can still open and read the file, after I have cleared all browser cache. Any idea what’s going on? I access it directly through the URL, not through Google (I already went through the steps with Google, and they have deleted it from their cache, so it’s not searchable anymore).

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  justjennifer · Member · Jul 7, 2018 at 12:20 pm

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  Hello there, that link comes up as a 404 for me as well. Try using a different browser.

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  ineffieciency · Member · Jul 7, 2018 at 12:53 pm

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  I have, and even a different computer. Somehow I can still open it. I’ve read that files are held in multiple caches. Is it possible that one is still holding on, and this is why some devices still have access and some don’t?

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  justjennifer · Member · Jul 7, 2018 at 6:19 pm

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  I haven’t tried in another device, I can certainly do that in a little bit in Chrome from my android phone on mobile data. (Just did and it comes up a 404 there as well.)

  Have you also tried from another location after clearing your cache or restarting your router (if possible)?

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  supernovia · Staff · Jul 7, 2018 at 7:41 pm

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  I’ve confirmed the file cache is clear on our end as well.

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  ineffieciency · Member · Jul 7, 2018 at 7:50 pm

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  Many thanks to everyone, now it is gone on my end too!

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  supernovia · Staff · Jul 7, 2018 at 7:57 pm

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  Perfect. I’ve removed the file link then for you as well. Enjoy your weekend!