delete / cancel my website

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  diestreunerincom · Member · Jun 12, 2017 at 4:17 pm

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  I would like to delete / cancel my website. It does not work. An upgrade must be terminated. But I have no existing one. I can not cancel anything.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Jun 12, 2017 at 4:20 pm

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  Refunds and cancelling upgrades
  Refunds https://en.support.wordpress.com/refunds/ are time limited.
  • WordPress.com provides a 30-day refund from date of purchase on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers.
  • The refund period for Domain Registrations and Renewals is 48 hours.
  • It takes from 1 – 2 weeks or 7 – 10 business days for the refund to be received after canceling an upgrade and requesting one.

  You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew. Dashboard > Store > My Upgrades. You can also disable auto-renew there. Canceling and refunding purchases http://en.support.wordpress.com/my-upgrades/#canceling-upgrades

  If you have any unanswered questions type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  timethief · Member · Jun 12, 2017 at 4:21 pm

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  It sounds like you may have a premium theme. Do you want Staff to transfer the premium theme to another wordpress.COM hosted site that you have registered?

  Premium themes have to be removed by Staff or transferred to another WordPress.COM hosted site of yours before the site they are on currently can be deleted. Deleting a site with upgrades https://en.support.wordpress.com/delete-site/#deleting%C2%A0a-site-with-upgrades

  I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  diestreunerincom · Member · Jun 12, 2017 at 4:33 pm

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  My Tarif is free. Nevertheless, the following message appears:

  Premium-Upgrades

  Du verfügst auf deiner Website über aktive Premium-Upgrades. Bitte kündige deine Upgrades, bevor du deine Website löschst.
  Käufe verwalten

  I don’t understand it.

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  staff-zinnia · Staff · Jun 12, 2017 at 10:45 pm

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  Hi –

  I see that Premium Theme: Zuki is attached to your account. Please confirm that you’re ok with me removing that theme before I proceed. Alternatively I can help you transfer it to another site.

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  diestreunerincom · Member · Jun 13, 2017 at 8:11 am

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  Hi.
  Yes, please delete Zuki. My website does not need to transfer. Delete only.
  Thank you very much. Kind regards. Conny

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  staff-zinnia · Staff · Jun 13, 2017 at 4:48 pm

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  HI Conny –

  No problem – I’ve removed the Zuki theme from your account.

  Please remember that deleting your site is permanent and we are unable to restore it in the future should you change your mind later on. If you’d like to hold on to it, you can simply hide it from search engines and viewers through privacy settings.

  Best wishes :)