delete my account

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  belkisa25 · Member · Jan 21, 2020 at 12:11 am

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  How can I permanently delete my site? Thank you.

  The blog I need help with is: (visible only to logged in users)

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  twistedt · Member · Jan 21, 2020 at 1:25 am

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  Please view this link for deleting your site.

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  kokkieh · Staff · Jan 22, 2020 at 6:02 am

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  Hi there,

  I see you filed a chargeback against us for the last renewal payment on your site, made on 12 January. When you do that all upgrades are removed from the site, and the site is locked to any changes until the dispute is either resolved, or you pay the chargeback fee.

  You can read our full policy here:

  Chargebacks & Disputes

  If you are willing to cancel the dispute with your bank we might still be able to refund you ourselves, and then help you delete the site. Otherwise you will need to wait for our payment processor to complete their investigation before you’ll receive a refund, which could take eight to twelve weeks, and we’ll only be able to help you delete the site after you’ve paid the chargeback fee.