Delete my account

  • Unknown's avatar
    goadventureparkwp · Member ·

    I don’t use this account anymore and I’ve was charged, so I want my money back and also delete my account here.

  • kokkieh · Staff ·

    Hi there,

    We offer a full refund on all upgrades if you contact us within 30 days, but in this case it appears that you also disputed the charge with your bank. When you dispute a charge you are essentially accusing us of fraud, and the payment is frozen pending an investigation. Additionally, your site is locked pending payment of a chargeback fee. You can read our full policy here:

    Chargebacks & Disputes

    If you are willing to cancel the dispute with your bank we might still be able to refund you ourselves. Otherwise you will need to wait for our payment processor to complete their investigation, which could take eight to twelve weeks.

    You will only be able to close your account once your site is unlocked, i.e. once you either pay the chargeback fee, or once we receive notification from our payment processor that the dispute has been cancelled.

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