Delete my account & site

• 

  champagnet · Member · Jun 15, 2022 at 5:09 pm

  • Copy link
  • Add topic to favorites

  The site will not let me delete or cancel my account. Pls help doing it on the computer is not working. Pls do it on your end & send me a confirmation

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

• 

  helper-heroponriki · Member · Jun 15, 2022 at 6:10 pm

  • Copy link

  Hi there!

  You cannot close your account due to your decision to dispute the charge for your Business subscription renewal instead of going through our cancellation and refund process.

  By disputing a charge, you are essentially accusing us of fraud, and the payment is frozen pending an investigation. Additionally, your site is locked pending payment of a chargeback fee. You won’t be able to close your account until the chargeback fee is paid.

  You can pay this fee here: https://wordpress.com/checkout/champagnet.wordpress.com

  Once that is paid you can follow the steps here to close your account as this is not something we can do for you:

  https://wordpress.com/support/close-account/

  I hope that clarifies things!