delete my domain

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  evanasaviolakis · Member · Apr 12, 2017 at 2:05 am

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  Hello,
  I’m getting very impatient and upset. I’ve spoken to 2 people already I’m supposed to get a refund for my plan and delete my domain. My domain is still active i dont understand why. Can you please fix this ASAP.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Apr 12, 2017 at 2:13 am

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  This is the first time you have posted here https://en.forums.wordpress.com/profile/evanasaviolakis

  What is the domain URL?
  Which upgrade did you purchase?
  When was the upgrade purchased?

  Refunds https://en.support.wordpress.com/refunds/ are time limited.

  • WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers.
  • The refund period for Domain Registrations and Renewals is 48 hours.
  • It takes from 1 – 2 weeks or 7 – 10 business days for refunds made within the time limits to be received after cancellation.

  Every WordPress.COM blog has a sole owner. It is the person with the WordPress.COM username account who registered the blog under that username account and a single associated email address, and who is the original Admin of the blogs registered under that username account.

  You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew.

  If you are not logged in under the correct username account then clear your browser cache https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache and cookies https://en.support.wordpress.com/browser-issues/#clearing-wordpress-com-cookies prior to logging into another account

  You can manage all of your WordPress.com purchases by navigating to the Me section of WordPress.com and then choosing the option to Manage Purchases from the sidebar.

  Select any purchase in order to view options for managing it. The options available will be different based on the upgrade you choose.

  Canceling and Refunding Purchases
  https://en.support.wordpress.com/manage-purchases/#canceling-and-refunding-purchases

  If you still need Staff help type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  gemmacevans · Member · Apr 12, 2017 at 10:17 am

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  Hello,

  I’m supposed to get a refund for my plan and delete my domain.

  I’ve checked your account and you were fully refunded on 11-Apr-2017. Refunds usually take about a week to process and show up on your statement — although this can be longer for international refunds (outside the US).

  You can view, print or email yourself a copy of the refund receipt from your Billing History here:

  https://wordpress.com/me/purchases/billing

  My domain is still active i dont understand why.

  The domain has been cancelled now. If you visit the URL you’ll see a message saying the domain is ‘parked’ — that means it’s no longer active.

  Come back to me if you need anything else :)