Delete site and stop domain

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  clarasancho · Member · Mar 16, 2017 at 5:34 am

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  I want to delete the site and stop the renewal for the domain.
  http://www.weddinglasmargas.com url i need to cancel it and deleter the blog.
  I am not being able to do that since i am getting the following message:
  Premium Upgrades
  You have active premium upgrades on your site. Please cancel your upgrades prior to deleting your site.

  The blog I need help with is: (visible only to logged in users)

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  krutidugade · Member · Mar 16, 2017 at 8:55 am

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  Hi clarasancho,

  Refer below link for cancelling your domain
  https://en.support.wordpress.com/cancel-domain/

  If you wish to delete your free subscription site as well then follow the documentation
  https://en.support.wordpress.com/delete-site/

  Also you can refer FAQs
  https://en.support.wordpress.com/faq-renewing-and-canceling/

  Please note you won’t be able to use your domain name again once you delete it permanently.

  Hope that helps.

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  clarasancho · Member · Mar 16, 2017 at 1:58 pm

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  Hi krutidugade

  Thank you for your reply.

  I don’t have any premium upgrades on the site but still i am getting the message : Premium Upgrades, You have active premium upgrades on your site. Please cancel your upgrades prior to deleting your site.

  I only have added a url and linked it to the .wordpress url

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  krutidugade · Member · Mar 16, 2017 at 5:42 pm

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  Hey clarasancho,

  Your site is hosted by Wild West Domains and mapped to wordpress.com. To achieve this you have to buy upgrade plan.
  Check this https://en.support.wordpress.com/map-existing-domain/

  Check for your Purchases
  https://wordpress.com/me/purchases

  Let me know if you need more help.

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  timethief · Member · Mar 16, 2017 at 5:44 pm

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  @clarasancho
  Did you purchase a premium theme at some point?

  Premium themes have to be removed by Staff or transferred to another WordPress.COM hosted site of yours before the site they are on currently can be deleted. Deleting a site with upgrades https://en.support.wordpress.com/delete-site/#deleting%C2%A0a-site-with-upgrades

  I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  staff-doublebassd · Staff · Mar 16, 2017 at 7:35 pm

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  Hi there,

  I would be happy to assist you in cancelling your purchase. However, the upgrade that was purchased is not associated with the account you contacted us from. To confirm ownership, post in this thread under the username/account that purchased the upgrade. Then, I can look into canceling the subscription purchase.

  Let me know if you have any questions.

  Thanks!

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  staff-doublebassd · Staff · Mar 16, 2017 at 7:36 pm

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  Please see the reply to the other post you made here: https://en.forums.wordpress.com/topic/close-my-domain

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  staff-doublebassd · Staff · Mar 16, 2017 at 7:36 pm

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  Closing this thread.