Delete Site – Help cancelling premium upgrade

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  drdanni · Member · Apr 12, 2017 at 2:25 am

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  Hello,can you please cancel my Duet Premium theme upgrade as it’s preventing me from deleting my site http://www.thecountryphiles.wordpress.com . Thank you, Danielle

  The blog I need help with is: (visible only to logged in users)

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  otpidusprime · Member · Apr 12, 2017 at 10:02 am

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  Hello @drdanni,
  Your active premium themes(premium upgrade) must be removed by the WordPress staff, or you can transfer it to some other WordPress.COM sites if you own any.

  You can read more about deleting sites with premium upgrade here:
  https://en.support.wordpress.com/delete-site/#deleting%C2%A0a-site-with-upgrades

  I am tagging this question with the modlook tag, so that it gets the staff’s attention. If you wish to reach the staff directly for your future questions, just add the modlook tag in the Tags section.

  Read about the modlook tag here: https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question

  You can also Subscribe to this Topic by clicking on Subscribe to Topic link on the right sidebar, to receive email notifications for this thread.

  Thanks!

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  kokkieh · Staff · Apr 12, 2017 at 10:07 am

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  Hi there,

  I’ve deleted the theme from your site, so you should now be able to delete the site completely.

  Keep in mind that deleting a site cannot be reversed, and you won’t be able to use that address again.