‘Delete site’ is kept grayed out for more than a day.

  • Unknown's avatar
    uguran · Member ·

    We migrated a site from WordPress.com to our own host. And now, we want to delete the site in WordPress.com completely.

    Since there were subscriptions associated to the WordPress.com site (plan and domain), we removed them. And now, we are in the ‘Delete site’ page (https://wordpress.com/settings/delete-site/?source=/settings/general), but the button ‘Delete site’ in is still grayed out, saying ‘We are still in the process of removing your previous plan. Please check back in a few minutes and you’ll be able to delete your site.’, althoug it’s already been a whole day since we deleted the subscription.

    Is there anything I should do to delete the site? Is it possible for your support team to delete the site completely instead of us?

    WP.com: Yes
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to moderators and staff)

  • Unknown's avatar
    aisajib · Member ·

    Hi there!

    It appears your site still had some active features that were only available with the WordPress.com Creator plan and higher. I’ve reverted the site, so you will now be able to delete the site completely. Please follow the steps here:

    WP
    Delete a Website
    in WordPress.com Support
    3 min read
    This guide explains how to shut down your WordPress.com site and erase all of its contents permanently. How to Delete Your Site ⚠️ Deleting a site permanently removes it and you’ll never be able to re-use its WordPress.com address (such as yourgroovysite.wordpress.com). To permanently delete your WordPress.com website, follow these steps: Consider if you need to delet

    Feel free to let us know if you have more questions.

  • Unknown's avatar
    uguran · Member ·

    I was able to delete the site. Thank you very much!

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