Delete theme found online, and get one from Word Press site.

  • Unknown's avatar
    evelyncamby · Member ·

    I had a lot of trouble trying to download a free theme that I found online, and it looks like it finally downloaded, but now I am unable to make any changes to it with my own info and pics. I also really don’t care for it now that I see it larger without any pictures. I would like to use Apostrophe 2 as a theme.

    WP.com: Unknown
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • fstat · Staff ·

    Hi there,

    Apologies, but we can’t help with your issue directly because we don’t host your site on our WordPress.com managed hosting.

    To explain, we are a fully managed hosting provider and use a custom server environment that is optimized for WordPress, provides built-in security and performance improvements, as well as in-house support for your site questions.

    Because of the way we’ve optimized our service, we also use a customized version of WordPress that is different (under the hood) from what you use at your current host. As a result, we do not have access to your site and are not familiar with the source of your issue.

    You definitely have the option to move your site to us so we can provide in-house help, but as it stands now, we cannot help since it is hosted elsewhere. The good news is that help is available here at the open-source WordPress forums:

    https://wordpress.org/support/forum/how-to-and-troubleshooting/

    The folks in that forum are more familiar with these kinds of issues and are in the best position to help.

  • fstat · Staff ·

    I also wanted to mention that If you’re looking for someone to help build your site for you, our team of project managers, designers, and developers will work with you to create a customized website presence for your brand and/or business. You can find more information about this service here: https://wordpress.com/support/built-by-wordpress-com/

    If you want a more budget-friendly option, the Built by WordPress.com Express might be better suited for you. Our in-house experts will build a professionally designed, budget-friendly, mobile-optimized website to showcase your business, product, or service, all in four business days or less. This service is ideal for bloggers, small businesses, and users who want to get a jump-start on their new site. If you’re interested, you can learn more here: https://wordpress.com/do-it-for-me/

  • The topic ‘Delete theme found online, and get one from Word Press site.’ is closed to new replies.