Delete users

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  pesareman · Member · May 18, 2022 at 7:08 pm

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  Hi, my site users have been deleted and I do not have a backup
  Help me please

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Unknown

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  staff-blorbo · Staff · May 18, 2022 at 10:36 pm

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  Hi there, I checked your account here, but I don’t see any sites under it.

  What is the URL of the site with the problem?

  Once we know that, we’ll be able to either help or direct you to the folks who can. :)

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  pesareman · Member · May 19, 2022 at 5:45 pm

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  Hello, the address of my site is
  https://ensanaccelerator.ir

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  staff-blorbo · Staff · May 19, 2022 at 6:32 pm

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  Ah, I’m sorry, but your site is not hosted here at WordPress.com. Instead, it’s a site running the software from https://wordpress.org and hosted elsewhere.

  Because WordPress.com and WordPress.org are two different entities https://wordpress.com/support/com-vs-org/ and the site was not using our backup product https://jetpack.com/upgrade/backup/ we are unable to directly assist with this.

  In this case, I recommend contacting your hosting provider to ask if they have a backup of your account that can be restored.