delete website and account

  • Unknown's avatar
    hiddenforestlifestyleteam · Member ·

    Hi team,

    I have been trying to delete my website and WordPress account. I think my website may now be deleted. Please can you help me delete my WordPress account.

    This is what it currently reads when I want to delete my account:

    ‘We are still in the process of removing one or more of your sites. This process normally takes 15-20 minutes. Once removal is completed, you should be able to close your account from this page.

    To close this account now, contact our support team.’

    Thanks for your help.

    WP.com: Yes
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to moderators and staff)

  • supernovia · Staff ·

    Hey there @hiddenforestlifestyleteam, it looks like it didn’t downgrade properly. We can do that manually on our side if you’d like. I’m guessing most of this won’t matter since you’re removing the site, but just to confirm:

    • Plugins and third-party themes will be removed and can’t be added without re-upgrading to Business
    • The site will likely revert to using a theme you had prior to upgrading
    • We’ll do our best to migrate any content over, but there is some potential for loss, as any custom content created by plugins and themes may not be carried over
    • The site will be set to private when we downgrade it, so you have a chance to fix the theme and whatnot as needed.
    • If needed, you can make a backup of the site first.

    If all of that works for you, respond here and we can help you get downgraded properly, then you can delete the site and close the account. Thanks!

  • Unknown's avatar
    hiddenforestlifestyleteam · Member ·

    Hi supernova,

    Thanks for getting back to me. All of the above works for me. I don’t need to back up the site. If you can kindly downgrade it properly that will be great.

    Thanks

  • Unknown's avatar
    helper-heroponriki · Member ·

    Thanks for confirming! I downgraded the site and you should be able to delete the site by following the steps here (this is not something we can do for you):

    https://wordpress.com/support/delete-site/

    You should be all set! Let us know if you have any questions or need help with anything else.

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