Delete WordPress.com domain upgrade

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  skyevdo · Member · Mar 30, 2014 at 10:28 pm

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  Hi guys,

  I’d like to delete a domain upgrade from my account please.

  The domain is handymananderson.com

  I am being sent email reminders to update my payment info as I’ve set this to auto renew however my payment details have expired.

  I can’t find where to change the auto renew setting myself.

  The blog is no longer in use so I’m happy for the blog to revert to it’s original .wordpress.com address.

  Can you please tell me what I need to do to ensure this domain doesn’t auto renew?

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Mar 30, 2014 at 10:35 pm

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  To cancel domain mapping see here > http://en.support.wordpress.com/domains/cancel-domain/#cancel-domain

  What are the username accounts involved here?
  Which one registered which blog?

  You must be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog and purchased the domain mapping upgrade > Dashbaord > Store > My Upgrades

  Clicking this link should display all your blogs registered under the same username, including the hidden ones: https://dashboard.wordpress.com/wp-admin/index.php?page=my-blogs&show=hidden

  If you do not see the blog here http://en.support.wordpress.com/my-blogs/ then
  follow this guide > http://en.support.wordpress.com/my-blogs/#my-blogs-dashboard-visibility

  If you have lost your log-in information you can visit https://en.wordpress.com/wp-login.php?action=lostpassword

  If required complete the form for account recovery.
  https://en.wordpress.com/wp-login.php?action=recovery

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  skyevandenoever · Member · Mar 30, 2014 at 10:57 pm

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  Hi there,

  I’ve logged in under the account that originally upgraded the domain, however I still can’t cancel the domain.

  The options I have are;

  Domain not pointing to WordPress.com
  Enable Auto Renew
  Add Private Registration
  Cancellation Info (this just takes me to the WP support site)
  Transfer to another site

  http://en.support.wordpress.com/domains/cancel-domain/#cancel-domain tell me that to cancel a domain after 30 days to contact support, which I’m doing now…

  Are you able to cancel the domain for me?

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  timethief · Member · Apr 1, 2014 at 7:17 pm

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  Hi again,
  I’ll tag this thread for Staff support. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.

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  gracejiyoung · Member · Apr 3, 2014 at 8:41 pm

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  Hi there,

  I have responded to you privately. Please check your email (the email address associated with the account that owns the upgrade) and respond from there if you have any questions.