deleted account?

• 

  hotspot91 · Member · Nov 13, 2021 at 7:39 am

  • Copy link
  • Add topic to favorites

  Hi, i think you have deleted my account and i dont know why – ive lots of emails with the ip address, and resetting password etc but cannot find any of the proof required to reset account. Im really upset please help

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

• 

  amirudra789 · Member · Nov 13, 2021 at 8:06 am

  • Copy link

  Hello there!

  Could you please share your site URL in question, so we can take a closer look and help.

  Also, The deleted sites can be restored for up to 30 days, I have tagged this thread for staff assistance, they would get back to you asap.

  For more info see this Support page doc here: https://wordpress.com/support/close-account/#account-restoration

  Regards:

• 

  glowbalsecret · Member · Nov 13, 2021 at 3:11 pm

  • Copy link

  hi there its http://www.glowbalsecret.com

  I hope so as i spent hours on it, I don’t understand why they wouldnt just deactivate – why delete??

• 

  staff-blorbo · Staff · Nov 13, 2021 at 6:44 pm

  • Copy link

  Hello, I’m sorry to hear that you are having trouble with your website. However, your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with GoDaddy.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

  https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/

  But, in this case, I recommend contacting GoDaddy ASAP: https://www.godaddy.com/help