"Deleted" Document Still Appears in Google Search

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  dwyerh · Member · Jul 29, 2015 at 11:34 pm

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  I have deleted a Word document from the media folder that was never made live, but found by Google. This document and the private material it contains is still accessible. This is causing me a lot of grief because someone’s private contact information is easily available. I have asked Google to clear the cashe, but they have denied the request because they said it is still live. I can’t find where this document still lives. I’ve searched everywhere. Please help!

  The blog I need help with is: (visible only to logged in users)

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  auxclass · Member · Jul 30, 2015 at 12:47 am

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  WordPress.COM has a cache that holds media files for quicker access when people visit your site

  It can take up to three days for media files to be cleared from a cache

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  staff-ozmodiar · Staff · Jul 31, 2015 at 1:28 am

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  I will need the name and URL where you are seeing this document. Once I’ve got that, I can look into it.

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  dwyerh · Member · Jul 31, 2015 at 4:07 am

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  The name of my organization is Artists Up (artistsup.org) The URL of the document I need to remove is here: https://artistsupdotorg.files.wordpress.com/2013/12/latha-resume.doc

  Thanks for your help!

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  staff-ozmodiar · Staff · Jul 31, 2015 at 5:47 pm

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  I should have that deleted now.

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  dwyerh · Member · Aug 10, 2015 at 7:22 pm

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  Thank you!!!

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  staff-ozmodiar · Staff · Aug 11, 2015 at 1:48 am

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  Happy to help.

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  dwyerh · Member · Aug 11, 2015 at 10:46 pm

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  Hello. I’m still able to download the document through a Google search. Should I contact Google and ask them to remove it from the cashe? I’m sorry this is so much trouble.

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  thistimethisspace · Member · Aug 11, 2015 at 11:14 pm

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  That link produces a 404 page not found for me. Please clear your browser cache https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache

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  staff-ozmodiar · Staff · Aug 12, 2015 at 4:06 am

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  I second the previous post.

  However, if you are using google’s cache, there is nothing we at WordPress.com can do about that. The file has been removed from our servers.

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  auxclass · Member · Aug 12, 2015 at 4:49 am

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  Should I contact Google and ask them to remove it from the cashe?

  Yes

  keep in mind that Google is one of probably several hundred search engines and archive sites

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  thistimethisspace · Member · Aug 12, 2015 at 7:23 pm

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  As auxclass indicates If information was deleted from a webpage, but still shows in Google Search results, you can ask Google to update or remove the page. https://support.google.com/webmasters/answer/1663691?hl=en