Deleted email address

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  jojokalytera · Member · Feb 16, 2016 at 10:17 am

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  The company I’m working switched it’s old email address for a new one several months ago, but forgot to change it on WordPress. As a result, when I try to log in, I’m directed to a ‘fatal error’. How can I change the email address to the current one so we can have access to our blog again ??

  (As the access is denied, we can’t do much on our own.)

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  stefmattana · Staff · Feb 16, 2016 at 1:44 pm

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  Hello @jobosam,

  I’m tagging this to Staff attention as I reckon you may need direct assistance from them.

  Staff may be backlogged so please be patient meanwhile. Thanks!

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  jojokalytera · Member · Feb 16, 2016 at 1:53 pm

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  Thank you ! I too believe this needs direct assistance :)

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  stefmattana · Staff · Feb 16, 2016 at 1:54 pm

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  You’re welcome! :)

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  siobhyb · Member · Feb 17, 2016 at 8:01 pm

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  Hi Johanna!

  Please can you fill out all of the details in our Account Recovery form? An email will be created in our support system once you submit the form, and we’ll be in touch from there:

  https://wordpress.com/wp-login.php?action=recovery

  Thanks.

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  jojokalytera · Member · Feb 17, 2016 at 8:51 pm

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  Hi,

  I would but I don’t have any of the required Proof of Ownership: all of these information were in our old email address.

  All I have is the login info for unpoilcourt.com, the ones that don’t work anymore. I know it is a very treaky problem we got here, I hope there is a solution..

  Thanks in advance.

  Warm regards,
  Johanna

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  siobhyb · Member · Feb 18, 2016 at 3:04 pm

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  Hi Johanna.

  As there’s some private information that we need to assist further on this, I have gone ahead to email you directly. Can you please respond from there? Thanks!