Deleted Files Still Appearing

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  johngreen1100 · Member · Jan 20, 2021 at 6:08 pm

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  Hi,

  I deleted a number of pdf files from our site, but they still appear when the original URL is entered into a browser.

  There is no “trash” folder for media files as there is for pages, so they can’t still be in there.

  I have cleared history and cache from the browser I’m testing on.

  It is now six days since the deletions. But the files still appear.

  What’s going on?

  The blog I need help with is: (visible only to logged in users)

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  aleone89 · Staff · Jan 21, 2021 at 11:32 am

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  Hello there,

  Happy to help you with this.

  Are you able to share the specific page on which these deleted files appear please?

  Many thanks in advance.

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  johngreen1100 · Member · Jan 21, 2021 at 9:00 pm

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  Sure.

  Click to access green_shoots_19_online_version_2.pdf

  Click to access gs_final_may_2015.pdf

  Thanks,

  John

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  staff-blorbo · Staff · Jan 21, 2021 at 10:47 pm

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  I have ensured that the files are now removed from all of our servers.

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  johngreen1100 · Member · Jan 22, 2021 at 10:42 am

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  Thank you again.