deleted image still on your server

• 

  timexauc · Member · Mar 26, 2015 at 11:56 am

  • Copy link
  • Add topic to favorites

  i deleted an image yet it is still on google images and when i click thelink itis still on the server even though it is not on media library. the file is here:

  

  please can you help me

  The blog I need help with is: (visible only to logged in users)

• 

  kokkieh · Staff · Mar 26, 2015 at 1:23 pm

  • Copy link

  Hi there. It can take up to two days for the image to disappear from the WordPress.com servers. If it’s still there after that time, let me know and I’ll tag this for staff to follow up.

  As for the image still appearing on Google – about that WordPress.com can’t do anything. Search engines keep their own caches of images and pages and you have to contact the respective search engines directly to get it removed from their servers (some search engines simply don’t have the option to do that). To specifically have it removed from Google.com, see here: https://support.google.com/webmasters/answer/1663419?hl=en

• 

  timexauc · Member · Mar 30, 2015 at 10:01 am

  • Copy link

  The file is still there after a week and could you please tag for staff to remove.

• 

  kokkieh · Staff · Mar 30, 2015 at 10:02 am

  • Copy link

  Done. Please be patient while waiting for their reply.

• 

  rachelmcr · Member · Mar 30, 2015 at 10:51 am

  • Copy link

  Hi there,

  Sorry for the trouble! I just made sure that image was removed from all the WordPress.com servers. If you still see the image on your end, please clear your browser’s cache. As kokkieh noted, it may take longer for Google to remove the image from their search results and caches.

• 

  conseiller92 · Member · Apr 16, 2015 at 8:31 am

  • Copy link

  Hello,

  I have the same issue with an image deleted a week ago from my media library.
  All others were definitively deleted, but not this one, the link is still working (?)
  http://tinyurl.com/psbpu3k

  Any help will be appreciated.

• 

  raincoaster · Member · Apr 16, 2015 at 8:32 am

  • Copy link

  It’s deleted.

• 

  conseiller92 · Member · Apr 16, 2015 at 9:02 am

  • Copy link

  Sorry, but no, it isn’t.
  I have cleaned my cache browser, and even my cache DNS, and for me the image is still cached on wordpress.com servers. I can access to.

• 

  raincoaster · Member · Apr 16, 2015 at 9:14 am

  • Copy link

  It is deleted. I get a 404.

  

• 

  conseiller92 · Member · Apr 16, 2015 at 10:31 am

  • Copy link

  Thanks raincoaster!
  I confirm that I get a 404 error when I use another computer or my smartphone.
  However, I continue to see it, even with my browser and my DNS cleaned. That’s amazing!

• 

  conseiller92 · Member · Apr 16, 2015 at 5:18 pm

  • Copy link

  Finaly, the link is still working!
  I can access to the image whatever the computer I use.
  Need the help of a a Happiness Engineer to definitively fix this issue.

• 

  timexauc · Member · Apr 16, 2015 at 5:20 pm

  • Copy link

  Emails will be read tomorrow morning.