Deleted my whole site

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  kingofcoins · Member · Sep 15, 2022 at 6:41 pm

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  Went to refresh my site, it deleted all my plugins I downloaded and the pages I created and I literally didn’t touch a single thing. Constantly saved my progress and now it’s just blank. Nothing saved. Just square one.

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Unknown

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  julinedossantos1 · Staff · Sep 15, 2022 at 6:55 pm

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  Hello,
  Could you please share the address of the website you need help with?

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  kingofcoins · Member · Sep 15, 2022 at 6:57 pm

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  poolprotampa.com

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  staff-blorbo · Staff · Sep 15, 2022 at 7:00 pm

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  Hello, I’m sorry to hear that you have trouble with your website. However, your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with Bluehost.

  Because WordPress.com and WordPress.org are two separate entities, we cannot access files or data for sites hosted elsewhere, so WordPress.com staff can only assist with sites hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

  https://wordpress.org/support/ is an excellent resource for sites using the open-source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/

  Your hosting provider’s support team may also be able to assist.