Deleted site, need to restore.

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  rioyasica · Member · Jun 12, 2021 at 7:14 pm

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  Good afternoon. I deleted our site after having issues with not being able to use the customizer after many attempts. The site is rioyasica.Wordpress.com. Any assistance would be greatly appreciated. Jim (email visible only to moderators and staff)

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  helper-heroponriki · Member · Jun 12, 2021 at 8:24 pm

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  Hi there:

  We do note that when you delete your site that deleting a site permanently removes it and you’ll never be able to re-use its WordPress.com address.

  But since it was deleted within our 30 day window, we can recover that for you – which I just did! :)

  You should be all set now!

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  rioyasica · Member · Jun 12, 2021 at 11:05 pm

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  Much appreciated csonnek.

  One quick question, has there been some issues with the customizer on the WordPress platform today? I keep getting the following page, “Sorry, the customizing tools did not load correctly”.

  It is driving me crazy! Jim

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  staff-totoro · Staff · Jun 13, 2021 at 12:59 am

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  Hi there,

  We have not had any widespread reports of issues with the customizer. As well I was able to load the customizer on https://rioyasica.wordpress.com/ without seeing that message.

  You are using Safari, yes? Can you try to clear your cookies and cache? This can lead to mysterious errors like that. You can follow Apple’s guide here: https://support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471/mac

  Another thing you can try is to use a different browser like Chrome or Firefox. If you try an alternate browser instead of your usual one, does the customizer load?

  Thanks for the additional info!